In short, I define Quality as a set of characteristics contained in something that enables it to, at the very least, meet the consumer’s expectations. […]
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In the Beginning… There Was Quality
Regardless of the industry or activity – whether commerce, durable goods manufacturing, or software development – the quality of what is delivered is crucial to […]
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Introduction
Before writing about Production Engineering, Process Engineering, Quality Engineering, the relationship between these three fields, and how we apply them in the technology field (systems […]
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The Eras of Quality
Like (almost) everything in human history, Quality has also evolved over time – from an ancient concept based on inspection by the end consumer to […]
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The Dimensions of Quality
A 1981 survey revealed a significant gap in perceptions regarding product quality in the United States: 68% of company CEOs believed product quality had improved, […]
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