What exactly does “Quality” mean? What is the most adequate definition of Quality in precise terms — if one even exists?
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The Eras of Quality
Like (almost) everything in human history, Quality has also evolved over time – from an ancient concept based on inspection by the end consumer to […]
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First Era of Quality: Rise of Inspection
Understand how the First Era of Quality emerged, its focus on inspection, and how the transition to the Second Era of Quality took place.
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Production Engineering, Processes, and Quality: three disciplines… one logic?
Production, Process, and Quality Engineering aren’t parallel disciplines — they’re interdependent. See how they connect and why it matters for tech.
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The Dimensions of Quality
Note: this framework was developed by David A. Garvin and originally published in the Harvard Business Review in 1987. In 1981, a survey¹ revealed a […]
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