What exactly does “Quality” mean? What is the most adequate definition of Quality in precise terms — if one even exists?
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First Era of Quality: Rise of Inspection
Understand how the First Era of Quality emerged, its focus on inspection, and how the transition to the Second Era of Quality took place.
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Beyond Appearances: The Correlates of Quality
When we think about quality, our minds tend to focus on tangible characteristics: Is the product durable? Is it attractive? Does it work well? David […]
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The Dimensions of Quality
Note: this framework was developed by David A. Garvin and originally published in the Harvard Business Review in 1987. In 1981, a survey¹ revealed a […]
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